Managed Support & Optimisation
Solutions That Keep Getting Better
Ongoing retainer support to maintain, optimise, and evolve your solutions as your business changes — so the value compounds over time.
Why organisations come to us
Technology investments decay without maintenance. A Power Automate flow built for a process that's since changed starts failing silently. A Power BI dashboard nobody updates gets ignored. An AI agent trained on last year's policies gives subtly wrong answers. The cost of neglect is hard to see until something breaks at the worst possible moment.
Our Capabilities
Proactive Monitoring
We monitor your automations, agents, and applications for errors, performance degradation, and SLA breaches — and fix issues before your team notices them.
Continuous Improvement
Regular iteration cycles based on user feedback and usage data — so your solutions evolve with your business rather than becoming outdated within months of launch.
AI Model Maintenance
Keeping AI agents and models current — retraining on updated content, adjusting for process changes, and ensuring responses remain accurate and on-brand.
User Support
A named point of contact for your team when things don't work as expected — fast response, clear communication, and fixes that stick.
Performance Reviews
Quarterly reviews covering solution health, usage analytics, business impact, and a forward roadmap — keeping leadership informed and investment justified.
Change & Enhancement Delivery
New features, process changes, and enhancements delivered within your retainer hours — without the overhead of a new project engagement each time.
Built on Microsoft
Common Use Cases
Automation Estate Management
Ongoing management of a portfolio of Power Automate flows — monitoring for failures, updating when upstream systems change, and adding new flows as requirements emerge.
Power BI Report Maintenance
Monthly data model updates, new report pages added as the business evolves, and performance tuning as data volumes grow.
AI Agent Optimisation
Regular review of agent conversation logs, accuracy rates, and escalation patterns — with prompt and knowledge base updates to continuously improve performance.
Application Evolution
A bespoke Power App maintained and enhanced on an ongoing basis — new screens added, business rules updated, and integrations kept current as connected systems change.
Post-Implementation Support
Structured hypercare in the weeks after go-live — intensive monitoring, rapid bug fixes, and user support to ensure adoption and prevent early confidence loss.
Dynamics 365 Administration
Ongoing Dynamics 365 administration — user management, customisation changes, security role updates, and system health monitoring without a full-time internal resource.
What Clients Achieve
Monthly cost with no surprise bills when something needs fixing
Target response time for production issues under standard retainer
ROI as solutions are continuously improved rather than left to stagnate
Let's talk about your project
Book a free discovery session and we'll explore what's possible for your organisation — no obligation, no sales pitch.